Return an online purchase

Important Notice: Temporary Suspension of Mail-In Returns

Due to the ongoing Canada Post labour disruption, mail-in returns of online orders are temporarily unavailable. You will be able to initiate a mail-in return once the strike has ended.

What You Can Do:

• Return In-Store: Online purchases can still be returned at our physical locations. Find a Store Near You
• Hold On to Your Items: Our return policy has been extended. All eligible online purchases made after October 11, 2024, can be returned up to 30 days after the strike concludes.
• Contact an RCL Market Seller: For items purchased from an RCL Marketplace seller, please contact the seller directly via the order status page to request a return.

Need Assistance?

• Learn more about how the labor disruption may impact your orders and returns: click here
• Stay informed on the latest updates directly from Canada Post Labour Negotiations
• Our Customer Care team is here to help: Contact us.

Thank you for your patience and understanding as we work to minimize the impact of the labor disruption.