At Soled, we strive to foster a positive environment for all shoe lovers that reflects our core values of inclusivity, philanthropy and honesty.
Your order will be processed within 7-9 business days and shipped with Canada Post.
Once shipped you will receive an e-mail notification including a tracking number.
Multi-item orders may be shipped separately.
Flat rate of $15 will be applicable on all orders
LOST & STOLEN PACKAGES
We apologize, but once the package leaves our facilities, and has been picked up by the courier, we are no longer responsible for the package.
Should you have any issue with the delivery/non-delivery of your order please contact the courier directly with your tracking number.
We are not responsible for lost or stolen packages.
Returned items must be unused with original packaging and tags, if applicable. If provided in the original order, the packing slip must be included with the returned item.
Pre-paid return label provided in the parcel
Restocking fee of $12 will de deducted from the refund amount
Purchases are eligible for returns within 30 days of date of purchase, except for electronics which have a 14-day return window. Any items marked “final sale” in the product description will not be eligible for a return.
Specific item return eligibility for The RCL Marketplace Returns Program is defined upon initiating a return online.